…the quality of the welcome at CMP's cruise terminals receives high marks – approx. 4.5 on a scale of 1 to 5.
… turnaround involves passengers beginning or ending
their journeys in Copenhagen, and these turnaround passengers spend the most during their visits, on
average EUR 311 per person.
More than 95 percent of cruise passengers are very satisfied with their visits to Copenhagen. In addition, they spend lots of money, which provides jobs and helps develop businesses catering to visitors. Read more about cruise ship tourism and how it affects the Danish economy. Did you know that ...
…the EUR 92 million contributed by cruise tourism creates more than 1,300 direct jobs in Denmark – primarily
in the hotel and restaurant industry, but in retailing and transportation as well.
…transit passengers spend a shorter amount of time in Copenhagen, and on average spend EUR 55 per person.
Source: ”Copenhagen Passenger and Crew Surveys and Spending Economic Impacts in Denmark”. BREA 2016
… slightly more than 80 percent of the turnaround
passengers come from North America.
Did you know – about cruise tourism
…more than 95 percent of the cruise passengers
are satisfied or very satisfied with their visits to
Copenhagen – chiefly due to the many sights and the
…of the transit passengers, the majority come from
Germany, the UK or the US.
…if the direct and indirect jobs are added together, each
EUR 1 million from cruise tourism generates 20 jobs around Denmark.
…cruise passengers and crews spend a total of
EUR 92 million during their stays in Denmark – primarily
on lodging, food, drink, entertainment, transportation
# 2 2018
Northern Europe – a large cruise market
Northern Europe is the world's third-largest cruise market. The number of passengers is constantly increasing in the region, where there are beautiful cities and exciting cultural environments that attract large numbers of people. Read more
Malmö again on the map for cruise ships
After a brief pause, Malmö is on the map again for cruises. During the year, the city will receive nine calls with a total of 13,000 passengers. Read more
Mercedes-Benz is strengthening its working relationship with CMP. The company is moving its workshop activities to Frihamnen. This provides better security, more space and the preconditions for expansion.
New centre for competence
CMP has gathered together its specialists in construction, rental and environmental issues into one unit – Property & Legal. This makes for more efficient processing and better service for our customers. Read more
Channel depths – important competition issue
The waterways are the shipping line's own transport routes. Securing the depths of these transport routes is an important competition issue, which also contributes to reduced environ-mental impact. Read more
Did you know – about
Cruise ship traffic contributes revenues and jobs to businesses catering to visitors in Copenhagen, primarily through purchases of lodging, food, drink, entertainment, transportation and souvenirs. Read more
Top-class luggage service
When large ships call, they handle thousands of bags and contribute to CMP's cruise service maintaining top-class standards. Meet Søren and his colleagues who are specialists in luggage handling. Read more
Visby terminal opened
To the sounds of foghorns and orchestral music, CMP's new cruise ship terminal in Visby was opened in a ceremony in April. Approx. 3,000 people attended to ceremony at the terminal.
IN THIS ISSUE
Yet another record season
In 2018, CMP is also setting a new record for cruises. The number of passengers will be approx. 875,000. The growth is interrelated with Copenhagen being a popular city and the vessels becoming larger.
Bunkering LNG at CMP
CMP has in collaboration with SkanGas and Cementa developed routines for bunkering LNG. Read more
CMP continues to advance its positions within the cruise industry. Read more
The depths of the channels play a large role in the competitiveness of shipping in general. Hence investments need to be made to secure traffic in the long run for the important channels. Such efforts contribute to more goods being transported by sea and to the environmental burdens being reduced.
Across the entire world, the trend is clear – vessels are becoming larger in all categories such as Container, RoRo, bulk, ferries and cruise ships.
"A good example is our customer, Finnlines, who is now investing in the RoRo vessel of the future. These have nearly twice as much capacity as those vessels that currently run between Malmö and Travemünde," notes Johan Ullenby, COO CMP North Harbour.
When vessels operated by Finnlines are fully loaded, they have an average draught of 7.1 metres – and this involves Öresund where there are large and often rapid variations in the water level.
”It can involve differences of plus or minus one metre, which poses restrictions on the amount of cargo carried. This places pressures on the crew, who have to follow the forecasts in the water levels, “ says Anders Hamming, the Ship Management Coordinator at Finnlines
Öresund is home to some of the busiest waters in the world. Here, the depth of the water in the Flinterännan and Drogden channels are not sufficient – neither for present-day nor for future transports. In Flinterännan, the maximum draught for a vessel is approx. 7.2 metres.
"Deepening the channels makes for competitive and sustainable transports. For Flinterännan, we and our customers desire to see a water depth of 10 metres," says Johan Ullenby. In order to achieve this, it is required that the channel issue be elevated in priority and that harbours and other actors pursue it together.
Currently, in many instances the depth of the water can be greater in the harbours than in the surrounding channels. This is not optimum from a transport viewpoint. The consequence in Öresund is that vessels that cannot sail in the channel are forced to make an 8 – 10 hour long trip around Zealand. This detour makes for a poorer transport solution and increases the burden on the environment.
It also happens that shippers will have to leave goods at the harbour, otherwise the vessel would be too heavy to traverse Öresund. Vessels can also be forced to make speed adjustments in order to handle the draught – adjustments that negatively affect the transport times and increase emissions.
”The trend is towards larger vessels in order to have better utilisation of the capacity, but first and foremost to be able, from an environmental perspective, to transport still more cargo on one and the same vessel as well as moving traffic off the highways and onto the sea. The current limitations on the channel depth in Flinterännan make it difficult for us when we want to invest in more environmentally friendly ships to sail between Malmö and Travemünde,” says Anders Hamming.
"But, the greatest threat is probably the combination of the channels not being sufficiently deep and the shippers paying high channel fees, which risks causing transport by sea to not be selected in the first place," says Johan Ullenby. Hence it is important that the issue not just be managed locally by the actors in the immediate area. Discussions about investments in channels should instead be conducted across borders, which is often done when for example investments in railways or other large infrastructure projects are considered.
PHOTO: Johan Ramberg
Efforts involving channel depths – good for navigation and the environment
As the vessels becoming larger, adjustments are required to the depths of the channels in order to secure the transports.
"Investments in channels contribute to far more goods being transported by sea and to the environmental burdens being reduced," says Johan Ullenby.
"To mark the opening, a mooring line was symbolically placed over a bollard," said Henrik Ahlqvist.
Sun-drenched opening ceremony in Visby
PHOTO: Region Gotland
It was in the winter of 2016 when the first shovels broke the ground for the new cruise ship terminal. As planned, the facility was ready for this year's cruise season. Some vessels even managed to call in the weeks before the dedication ceremony, which took place on Sunday, 29 April.
"The start signal went off at 10 o'clock when all vessels in Visby Harbour tooted their foghorns. It was a powerful experience," reports Henrik Ahlqvist, CMP's Cruise Terminal Manager at Visby.
As tradition dictates, the captain of the AIDAdiva – which was calling at Visby for the very first time – received a plaque from CMP and the harbour. In his thank you speech, he praised the terminal facility before the 200 invited dignitaries. Fanfares and orchestral music accompanied the dedication, where CMP's CEO Barbara Scheel Agersnap and Region Gotland's Chairman Meit Fohlin also gave speeches.
"We did not however cut any ribbons. Instead, a mooring line was symbolically placed over a bollard that was on the stage that was set up in the terminal area," says Henrik Ahlqvist.
This first part of the dedication was ended with some of the guests having lunch on board the visiting AIDAdiva. Later in the day, it was the public's turn to become acquainted with the terminal. The prominent Gotland figure Tommy Wahlgren was the Master of Ceremonies and interviewed people from the cruise industry on the stage. Then Henrik Ahlqvist also gave a speech and once again the mooring line was placed over the bollard on the stage. Coffee, music and beautiful songs were also offered during the afternoon programme.
"Roughly 3,000 persons managed to attend at the terminal and it seems quite incredible that so many Gotlanders came and looked at our fine new facility," says Henrik Ahlqvist. There was bright sunshine and everything went as planned.
"The most important thing of all is that everything has gone as planned so far with the cruise ship traffic itself," he continues. It is simple to work at the terminal, easy for the vessels to dock and at the same time we have good parking lots for the buses that receive the passengers in the terminal area.
The passengers spend between six and eight hours on Gotland. Roughly half stay in Visby to shop and look at the sights. The other half participate in some of the bus excursions that are arranged, probably to charming Fårö on northern Gotland or to Hoburgsgubben – one of Gotland's best known limestone pillars on the southern part of the island.
"Many vessels have bicycles with them that the passengers can borrow if they want to take a trip around the immediate area," states Henrik Ahlqvist. Many shops have chosen to open extra early to accommodate cruise ship passengers who are already in Visby at 7:30 in the morning.
During the 2018 season, the terminal in Visby will receive approx 90 calls with around 90,000 passengers.
"We already know at this point that the 2019 season will encompass at least 85 calls, but these will be with somewhat larger vessels. This will mean that the number of passengers is already up to around 120,000," notes Henrik Ahlqvist.
A total of 3,000 visitors, 200 invited dignitaries, orchestral music and then bright sunshine. The dedication of CMP's cruise ship terminal in Visby was a great success. The Cruise ship AIDAdiva also lay securely moored at the quay and provided the event with precisely the right framework.
CLIA also notes that…
…the prognosis for 2018 has been revised upwards and the industry organisation is now projecting that the number of passengers will increase to 28 million.
…Asia was the fastest growing market, increasing by 20.5% in 2017. Here, just over 4 million passengers went on cruises, corresponding to 15 percent of the global market.
…the number of passengers from the US and Canada increased by 5 percent. A total of 13 million passengers came from one of these two countries, which are responsible for 49 percent of the cruise market.
…Europe grew by 2.5% to nearly 7 million passengers, corresponding to 26 percent of the global market.
…the average passenger in 2017 was 47 years old and cruised for an average of 7.2 days.
One of the world's largest cruise ship markets
Top five number of turnarounds 2017
Top five number of calls 2017
Nearly everything is looking up in the cruise market in Northern Europe – a market where cruises along the Norwegian coast and in the Baltic Sea are dominant. The number of calls as well as the number of passengers are increasing. Since the turn of the millennium, the quantity of passengers has increased by 10 percent per year, amounting to nearly 5 million in 2017. The most calls were at Copenhagen, followed by St. Petersburg, Tallinn, Stockholm and Helsinki.
"This is a popular trip, where it is possible to visit five capital cities and several other large cities on one and the same cruise. This is at the same time an attractive market for the cruise lines since Northern Europe offers better profitability than many other regions in the world," says Arnt Møller Pedersen, COO Cruise & Ferries at CMP.
The Baltic Sea market is popular among American cruise customers, but there are also many Germans and British who choose cruises in the region. Here, sun and bathing are not the primary draws, but rather beautiful cities and exciting cultural environments. This means that the cruise ships on the Baltic usually have slightly older passengers than those in, for example, the Mediterranean.
The growth in the market, as mentioned earlier, is difficult to overlook. The strong trend is also expected to continue and the number of passengers in 2018 to increase by around another 425,000 people. This will involve the number of passengers having increased by 1.2 million between 2016 and 2018. Among the most rapidly growing are once more St. Petersburg and Stockholm, but also Copenhagen, which will hit a new record in 2018 with 875,000 passengers.
"Like the cruise market in general, we in Northern Europe also benefit from new vessels being built. The entire global market involves around 100 new cruise ships being built," states Arnt Møller Pedersen. They will be launched over the next ten years and will increase the total capacity substantially, especially considering that many of these new vessels will be able to carry over 4,000 passengers.
A harbour the size of Copenhagen is required to receive the very largest of these vessels. At the same time, the interest is large in smaller destinations, for example Visby, where CMP opened a new terminal in April. The charming Middle Ages town offers shopping and city walks, as well as an excursion programme for visitors who want to see more of Gotland.
"Visby has a good, strategic location and is located at the right distance to be suitable for cruise ship tourism in the Baltic Sea. Even today, many vessels simply sail by Gotland, but now that the capacity has been expanded there are completely new possibilities being created for CMP," summarises Arnt Møller Pedersen.
Top five most passengers 2017, thousand
The number of passengers and calls are steadily increasing here. Popular cities to visit such as Copenhagen, St. Petersburg, Tallinn and Helsinki are also found here. This involves the cruise market in Northern Europe – the world's third largest, which welcomed five million guests last year.
New record – 26.7 million cruise passengers in 2017
The number of passengers is continuing to rise. Last year, 26.7 million people around the world took cruises – an increase of eight percent in comparison with 2016. The industry organisation Cruise Lines International Association (CLIA) compiled the figures for 2017.
Cruise city Malmö
The cruise ship terminal is located at walking distance from the core of the city and the guests are even greeted at the quay by tourist information workers from the City of Malmö.
Malmö is once again receiving cruise ships. A total of 9 calls will be made this year, which places Malmö on the map for cruises.
After a brief pause, Malmö is back on the map for cruises again. This involves 9 calls with a total of 13,000 passengers and 3,500 crew. CMP is broadening its cruise ship business by doing this, and making Malmö into a turnaround harbour again.
"We are happy that the cruise traffic is back and understand that many people look positively at Malmö as a cruise destination," says Marie Åkesson, Project Manager for Travel, Trade and Cruise at Malmö Tourism. Among other things, we have set up new signs and specially marked the roads so it will be still easier to walk between the cruise ship terminal and the city centre.
Malmö – a turnaround harbourIt was 2013 when cruise ship traffic took off in Malmö. The reason was that the Pullmantur line inaugurated its cruise business to Malmö and Malmö Airport.
"It was part of a route development programme at Malmö Airport, which enabled the opportunity. The efforts involved Skåne and Malmö attracting tourists via yet another channel by Malmö becoming a turnaround harbour," says Jönsson Rajgård, Managing Director of Tourism in Skåne.
Being a turnaround harbour involves passengers beginning or ending their cruise in Malmö. These passengers spend more time visiting their destinations, which is positive for the city's shops and for the entire industry catering to visitors. Experience up to now has shown that passengers from Pullmantur like to go on excursions where they have docked, both to Copenhagen and around Skåne. The cruises are once again picking up momentum now in 2018 and Pullmantur is responsible for a number of the calls. Pia Jönsson Rajgård emphasises that the cruise traffic must at the same time be sustainable in the long run.
"The environmental issues play a role and involve vessels having to meet requirements for swells, waves, etc.," she continues. Cruise tourism also leaves something behind after a visit, and this economic effect is positive for shops, restaurants and the local businesses catering to visitors.
More calls in 2019Malmö is able to accommodate smaller and medium-sized vessels. When the traffic began to increase, CMP created a new terminal at Frihamnen. It is used for checking in and out, as well as for tourist information. At the same time, new paths and bike trails were created between the terminal and core of the city.
"When a ship calls, we are in place on the quay with tourist information, but also take care to ask the passengers about their expectations of Malmö as a destination for a visit. The results are compiled at the end of the season, and become of assistance in our development work," says Marie Åkesson.
The year's last call at Malmö will occur at the end of September. The cruise traffic will continue in 2019. The number of calls will then increase to 12.
Exchange of knowledge in Visby
This spring, the Cruise Baltic Network met in Visby. This is a co-operation forum for the cruise industry in the Baltic Sea Region. The meeting attracted representatives from 28 destinations and a number of shipowners.
"We presented Visby as a destination, but also highlighted CMP's cruise activities in general," states Henrik Ahlqvist, Terminal Manager at Visby. The reception was positive and we also managed to offer the guests a guided tour of Visby and of course showed off our new terminal.
The network meets 3 – 4 times per year and on the agenda this time were the challenges that smaller cruise destinations face. In addition, the shipowners presented their view of what is important in the co-operation with other cruise industry actors.
"These meetings are good, since they contribute to new knowledge and useful exchanges of experiences. Many of us have the same types of customers and face the same issues and challenges. So it is positive that we can be of assistance in managing all this," says Henrik Ahlqvist.
New cruise terminal in Visby
All Time High
Cruise ship city Copenhagen
Barbara Scheel Agersnap
Cruising is the natural theme of this year’s second issue of CMP News. We cover the 2018 season in several articles, but also present the markets in which we operate. Since reception and customer interaction are so important in a service industry like this we also take a close look at everyday life at our terminals.
2018 is proving to be another successful cruise season for CMP. We are once again achieving an “all-time high”, receiving 875,000 passengers into Copenhagen. In addition, our new terminal in Visby has opened, and Malmö is now back on the cruising map. There are several reasons for our continued growth within cruising. Northern Europe is a large, attractive market – in fact, the third largest in the world. Copenhagen receives the most cruise ship visits and passengers of the whole of the Baltic region, which is a huge positive.
The fact that Copenhagen is so popular is due in part to the many sights and experiences that the city offers, but also the friendly reception in shops, restaurants and other areas of the hospitality industry. CMP’s own cruise service has also long received excellent ratings in the annual quality surveys.
One of the articles takes a look at the marked impact of cruising tourism and the economic effects of this segment of the hospitality industry, for example, in terms of creating jobs and providing income.
We will continue to develop CMP’s cruise operations. The investment in three destinations is a clear example of this. In addition, we are aiming for continued growth in Copenhagen.
In addition to cruising, this issue features our collaboration with Mercedes-Benz, which opted to expand its activities at CMP this spring. In addition, CMP has, for the first time, enabled bunkering of LNG from a tank lorry to ship in Malmö. First out was the ship of Ireland – please read more about the activity in this issue of CMP News. We also look at navigable channel depth, which is an essential competitive issue for shipping. CMP aims to make a positive contribution to pursuing this issue and sees great potential in a more cross-border and cross-sector collaboration, which would be good for both the transport industry and the environment.
Barbara Scheel Agersnap, CEO of Copenhagen Malmö Port
Read more about CMP at www.cmport.com
CMP News is distributed by Copenhagen Malmö Port AB (CMP).
Editor: Barbara Scheel Agersnap.
Writers: Nils Francke, Fredrik Lilieblad and Ulrika Prytz Rugfelt.
Contact address: CMP, Terminalgatan 18, Box 566, 201 25 Malmö, Sweden.
Contact address: CMP, Containervej 9, Box 900, DK 2150 Nordhavn, Copenhagen, Denmark.
Contact address: CMP, Färjeleden 20, 621 58 Visby, Sweden.
continue to flourish
CMP News is distributed by Copenhagen Malmö Port AB (CMP).
Editor: Barbara Scheel Agersnap.
Writers: Nils Francke, Fredrik Lilieblad and Ulrika Prytz Rugfelt.
Contact address: CMP, Terminalgatan 18, Box 566, 201 25 Malmö, Sweden.
Contact address: CMP, Containervej 9, Box 900, DK 2150 Nordhavn, Copenhagen, Denmark.
Contact address: CMP, Färjeleden 20, 621 58 Visby, Sweden.
Logistikhubb för kartongmaterial
CMP är logistikhubb för flera olika godsslag – nu också för kartongmaterial. Bakgrunden är samarbetet med BillerudKornäs, som transporterar kartong med tåg till CMP. Läs mer
Inget är omöjligt för CMP:s logistikverksamhet. Uppdragen är varierande, men har alltid en sak gemensamt – strävan efter att matcha kundernas krav och behov. Läs mer
Vi kan hjälpa er med att verifiera vikten på era containrar:
Bilverksamheten hos CMP växer. Förra året hanterades 375 000 bilar. Samtidigt ökar bilmarknaden i hela Sverige. Det berättar vd:n för Bil Sweden.
CMP:s två nya terminaler
Nu är en ny logistikanläggning tillgänglig i Malmö. Den kallas terminal 3 och 4, är cirka 130 000 kvadratmeter stor och anpassad för alla transportslag. Läs mer
Snart är ännu en automatiskt lastarm på plats i våtbulkshanteringen på Prøvestenen. Det gör lastningen effektivare, men ökar också säkerheten. Läs mer
I DETTA NUMMER
Dop, investeringar och nya terminaler. Läs mer
Besättningar får stöd och omtanke
Besättningar på gästande fartyg kan få hjälp med allt från tidningar från hemlandet till stöd och fritidaktiviteter av olika slag. Det ser Handelsflådens Velfærdsråd till. Läs mer
Det är inte ofta det är fartygsdop hos CMP, men i februari var det dags. UECC bjöd in till dop av nybyggda MV Auto Energy vid en ceremoni i Malmö. Läs mer
# 1 2017
PHOTO: Dennis Rosenfeldt
These harbour workers are responsible for an important part of every cruise ship trip. At CMP, they have substantial experience with handling thousands of suitcases during the large turnarounds.
Vackra medeltidsstaden Visby har ett bra strategiskt läge och ligger på ett avstånd som passar kryssningsturismen i Östersjön. CMP kan därmed erbjuda tre kryssningsdestinationer – Köpenhamn, Malmö och Visby.
The dockers have
your luggage under control
For CMP’s dockers, it is a routine matter to handle thousands of suitcases during large calls.
At 5:45 am: Søren Nielsen is ready to get to work on Norwegian Breakaway's call.
"It certainly has the appearance of being a bit chaotic," says Dennis, an experienced harbour worker.
But, it is quite to the contrary. To the untrained eye, it is difficult to see something that is not going as it should. There are a large number of people involved with a large call with a turnaround, but everyone does have their task, and it takes place with a lot of intensity, although calmly and with the benefit of experience.
The time is nearly 6 am, and ”Norwegian Breakaway” is just about to be moored to the terminal at Ocean Quay. The massive and cheerfully painted hull slowly moves the final centimetres along the quay, while the mooring line are being tightened. At the same time, 53 men and women dressed in blue stand and wait to be able to board once the crew has secured the gangway and opened the two cargo doors in the side of the ship.
It is the task of the dockers to unload the suitcases of the ship's 3,600 passengers safely ashore and sorted by colour codes. Forklifts buzz around the quay, fetching the cages with luggage out from the ship's two cargo doors. Some of the baggage has to go directly by lorry to Copenhagen Airport, whereas the rest is set up inside the terminal awaiting their owners, who will then continue by taxi or bus.
Luggage handling is a small part of the entire journey with a cruise ship, but a very important one for the passengers and crew, and ultimately for the shipowner and harbour.
"We handle approx. 6,480 suitcases during such a call," says Søren Nielsen, gang foreman for the dockers at the quay. He marks lists of his colleagues when they report for work, but does not see himself as any better than the others. He began with CMP in 2007, and has been involved with cruise ships since 2012. He also has evening shifts in the container terminal, and thinks it is important to stay in contact with his colleagues at the other end of the harbour.
Søren has tried a bit of everything after he finished school and his military service, and it is common here for colleagues to come from widely different backgrounds and age groups.
"One of our strengths is that we can do all sorts of things. It is a small industry, so we often have to solve the tasks all on our own.
Søren Nielsen's job is also to build a professional working relationship with the ship, talking to the crew and to get the big picture, as well as occasionally also improvising a bit.
"A solution that, for example, is good for us, could perhaps be absolutely terrible for the ship. For a solution to be good, it must be something that everyone benefits from.
The suitcases are lifted out of the cages and sorted into rows as straight as an arrow on the floor, according to colour codes on strips affixed to the suitcases. Some passengers also wish to have assistance in having their luggage carried out to a taxi. This is manual work. and often early in the morning, but it is a much sought-after seasonal job for those ”butterflies” who supplement the permanently employed harbour workers during the cruise ship season.
”We have many people on the waiting lists for shifts here. This has saved us a number of times. The busiest day of the season was May 20, when there were 137 harbour workers performing tasks for the calls.
The only thing that did not go according to plan that morning was that the luggage from the ship's side was not distributed quite correctly at the two cargo doors, so some of the cages had to be forklifted across the gangway, where the passengers were disembarking. Søren went up and talked to the crew about it, after the work was finished. In the end, they managed to work it out.
"We operate with a motto that reads freedom with responsibility. A huge responsibility. There is good and bad in it. It says to me that you are the goalkeeper for what you do. It is a matter of confidence," says Søren Nielsen.
Mercedes-Benz Försäljnings AB is establishing a base in the port area in Malmö and thereby strengthening its collaboration with CMP. The company previously rented outdoor areas from CMP, but it has now decided to move its workshop operation to Frihamnen.
This spring, Mercedes-Benz has moved more of its activities to CMP, including its workshop for delivery service.
CMP and Mercedes-Benz Försäljnings AB concluded a service and rental agreement for 6,000 m2 of outdoor areas back in 2017. This relationship is now being enhanced as Mercedes-Benz Försäljnings AB is moving part of its workshop operation for delivery service from Fosie to CMP at Frihamnen in Malmö. This provides Mercedes-Benz with better security, bigger areas and good conditions to further expand its operation, with the opportunity to increase volumes via Malmö in the long term.
“We’re very happy to extend our collaboration with CMP, we now have a complete solution for delivery service next to the port, where a large proportion of our vehicles arrive. This initiative enables us to create space to prepare a better customer flow and more satisfied customers for us in Fosie,” says Mikael Olsson, CEO, Mercedes-Benz Försäljnings AB.
“This is a good example of our approach to good collaboration and a close dialogue with our customers. Mercedes-Benz came to us with an enquiry and a need, and we worked together to develop a good solution for it. CMP’s strategic location and the facility to provide premises and space, combined with the good infrastructure and network in the port area, complements our offering as Scandinavia’s biggest vehicle port,” says Ann-Charlotte Halldén Åkeson, Key Account Manager, Copenhagen Malmö Port AB.
CMP and Mercedes-Benz extend collaboration
Property & Legal –
Centre for Competence
"The environmental issues are an important area, where we ensure that the enterprises that we or our tenants are operating meet the requirements both in the environmental permits as well as in the statutes," says Anna Luterkort, Head of Property & Legal.
This new branch was established during the winter. Collecting together a number of well-chosen competences in one and the same area provides multiple benefits. The co-ordination is improved and the management of issues and matters becomes more flexible, including renting, environmental and construction issues.
"Previously, our rental agreements were managed by the respective business areas. Now, this is all handled by us, and it will be more efficient. We function as a support team for the business areas. This allows us to work in a more structured manner, which also improves the service for the tenants," says Anna Luterkort, Head of Property & Legal.
Grasping the infrastructureContractual and rental matters, permit issues and contacts with the authorities are examples of matters that land on the desks of Anna and her colleagues. Everything that has a bearing on infrastructure and new investments are also handled by Property & Legal, in other words maintenance of quays, buildings and other facilities, in addition to completely new ventures. Examples of this are project planning for the new container terminal in Copenhagen and the cruise ship terminal at Ocean Quay.
"The environmental issues are another important area, where we ensure that the enterprises that we or our tenants are operating meet the requirements both in the environmental permits as well as in the statutes," says Anna Luterkort. Via the co-operation in the department, environmental issues are also incorporated earlier in the processes, which also makes it all much easier.
As regards rental matters, Property & Legal is currently working on renting out CMP's areas in Kubiklager in Malmö Industrial Park. Approx. 5,000 sqm. are available in this property, where CMP, Skanska and Malmö Lastbilcentral is preparing an event for the end of June.
"The guests will have the opportunity to see, test and hear about the latest in the field of logistics from some highly interesting speakers. The day will end with us all rooting for Sweden during our World Cup match against Mexico.
CMP collects together competences involving construction, renting and environmental issues. This improves the service for the tenants and makes the internal management more efficient, for example for maintenance, investments and permit issues. All this and much more is now managed in Property & Legal.
CMP now offers bunkering of Liquefied Natural Gas (LNG). First off was the vessel Ireland, which unloaded cement in Malmö. In connection with this she was provided with LNG via tanker lorries. It's about bunkering where safety requirements are extra tough.
Bunkering LNG – now also at CMP
The bunkering at the end of May was made possible through close cooperation between the LNG supplier SkanGas, the client company Cementa, and CMP. Together the companies have investigated risks, taken precautionary measures and developed routines for bunkering LNG at CMP.
"Ireland was provided with LNG via two tanker lorries on the quayside. The bunkering was undramatic, and it feels good for us now to be able to offer this possibility", says CMP's Terminal Manager Emil Nordström.
LNG – or liquid methane that's involved here – is an alternative fuel for ships. This fuel is becoming more common as more vessels use LNG to meet emission requirements. It also means that CMP currently receives gas-powered vessels in several of its operations.
"We are now evaluating various solutions so that more types of vessels can bunker LNG with us" says Emil Nordström. "We might consider bunkering from ships, or we might invest in our own permanent LNG infrastructure in the future.”
Safety, above all elseHandling LNG imposes additional safety requirements. Methane is a volatile gas at room temperature, and it is cooled down to minus 162˚C when stored or moved. A tanker lorry can carry about 40 cubic meters of LNG. Pumping the gas over to the ship takes about an hour. Before this, the gas supplier and the on-board crew go through a check-list together.
"This ensures that the technical requirements are met and that the safety measures are in place. The routines for the bunkering itself are also gone through" explains Emil Nordström.
During the course of the work a large area on the quayside is cordoned off. When bunkering is carried out the tanker is enveloped in white smoke. This is completely harmless water vapour that is formed when the gas is pumped over to the vessel.
CMP is setting new records with the 2018 cruise season. More passengers than ever before are being welcomed to Copenhagen. One cause is that the season has been extended, however the ships have also become larger. In addition, the new terminal at Visby has opened. In addition, cruises are once again calling at Malmö this summer.
Approx. 875,000 cruise ship passengers will be visiting Copenhagen during the 2018 season. This is an all time high for CMP, breaking all the records. The total number of calls will be 345, also including a number of Christmas and New Year's cruises. This means Copenhagen is still one of the largest and most popular cruise destinations in Northern Europe.
"One explanation is that the season has been extended. The 2018 season is 30 days longer than previous years, which is a significant factor. This means that cruise ships are now calling here during nine months of the year," states Arnt Møller Pedersen, COO of Cruise & Ferries at CMP.
The growth is also being driven by the use of larger cruise ships. This means that Copenhagen is welcoming far more vessels that are 300 metres or more in length and carry approx. 4,000 passengers. Another positive effect of this is that the Gross Tonnage of the vessels – which affects CMP's revenues – is also increasing. For 2018 this involves 25.4 million GT – also an all time high.
The season stretches from the beginning of March to the end of October. In total, there are 75 cruise ships from 36 companies that visit Copenhagen. The most intensive day of the year was 20 May, when six vessels called at the same time, bringing a total of 24,000 passengers and 7,500 crew members. The majority of the calls are made at Langelinie and Ocean Quay. CMP's newest cruise ship terminals are at Ocean Quay, where the largest vessels dock.
"For the first time, we can also handle passports and visas for citizens of so-called "non-Schengen countries" in our terminals," says Arnt Møller Pedersen.
Co-operation is a keyword when it comes to cruise ship tourism. Many people work together in order to provide the visitors with a stellar experience in Copenhagen. Much of the work occurs via CruiseCopenhagen - a co-operation forum for harbours, airports, hotels, shops, taxis, restaurants and other specialists in businesses catering to visitors.
"The new features this year include expanded baggage-related services. We are working with a company that fetches baggage at the quay and transports it to the hotels where the guests are staying or to the airport if they are travelling elsewhere. And now there are ATMs at Ocean Quay, which also improves the service offerings."
"The quality feedback surveys that have been conducted show that our cruise passengers are extremely satisfied," continues Arnt Møller Pedersen. More than 95 percent state that their visit met or exceeded their expectations.
During 2018, the number of calls to Malmö is picking up momentum again. Here, CMP is welcoming 13,000 passengers. At the new cruise ship terminal at Visby, 90 calls are being made with 90,000 passengers.
"Today, we can offer three destinations, and that is something the cruise lines find valuable. We are securing our leading position in Northern Europe and strengthening CMP for the future," says Arnt Møller Pedersen. The significantly positive trend will continue into the 2019 season. The growth is increasing and that will mean that we will be receiving around one million passengers at Copenhagen.
"One explanation for the record is that the cruise season had been extended. The 2018 season is 30 days longer than the previous year," states Arnt Møller Pedersen, COO of Cruise & Ferries at CMP.