Boom in need for ferries due to ash cloud

The week of international travel chaos caused by the Icelandic volcano meant that other transport companies experienced incredible demand from travellers who could not reach their destination by air. This was also the case for DFDS Seaways, which sails daily between Copenhagen and Oslo from the terminal at Copenhagen Harbour.

“We saw an incredible boom in interest. Once flight traffic was grounded on Thursday, we received 3,200 bookings during the course of Thursday, Friday and Saturday for the Copenhagen-Oslo and Amsterdam-Newcastle routes. And these were bookings that were solely due to the volcano and the ash cloud. That has never happened before. Normally, our passengers book in plenty of time via the internet, but in this case they were ringing us and our staff were incredibly busy,” comments Head of Communication Gert Jacobsen, DFDS Seaways.

The Copenhagen-Oslo route was quickly sold out, and beds were set up in the conference rooms on board the two ships on the route, “Crown of Scandinavia” and “Pearl of Scandinavia”, in order to find room for everyone. However, the maximum number of passengers was not exceeded.

DFDS Seaways put “Dana Sirena” into operation early on the Esbjerg-Harwich route after having been in dry dock, but could not otherwise put extra ships into operation on the line’s routes. That would have meant reorganising the sailing schedules for all the ships, and that was not possible, as many passengers had booked a ticket for a specific departure in plenty of time.

Gradually, as flights started taking off again, the boom gradually returned to the normal level, and Gert can look back at some positive experiences from the previous week.

“We have seen that our booking capacity functions, even when under pressure, and that our employees work really well in a crisis situation. We have never before had the opportunity to test our operations to this extent. It has been exciting to get everything to work successfully, and we have seen a spirit among our employees that is truly incredible.”

Contact Information
Latest news
11 November 2019
On Monday, Minister for Transport Benny Engelbrecht visited the Port of Copenhagen for a meeting with Danish Ports and Copenhagen Malmö Port (CMP). The main topics for discussion were the Danish Ports Act and the green transition, and the Minister was also given a tour of the port.
30 October 2019
Malmö Industrial Park will be at Logistics & Transport – the Nordic region’s leading trade fair for everybody working with freight flows – in 2019 too. Malmö City and CMP will occupy a joint stand to show why Sweden’s best logistics location is in Malmö.
28 October 2019
Now that the cruise season can be summarised, it can be revealed that CMP is continuing to break records. This year’s contender is Visby, where the number of arrivals increased by 40 per cent. At the same time, Copenhagen is consolidating its position as Northern Europe’s major destination.
9 October 2019
Copenhagen Malmö Port (CMP) and DFDS have reached an agreement to establish a shore power facility in Copenhagen, which means that the Crown Seaways and Pearl Seaways vessels will be able to receive electricity from land. Shore power facility reduce emissions of air contaminated particles such as NOx, SOx and particulate matter, which goes hand in hand with the ambitions of both CMP and DFDS to actively contribute to a greener Copenhagen.

NOTICE: Copenhagen Malmö Port (CMP) disclaims any responsibility for the reliability of the displayed information on the homepage. Values of importance for navigation and ships safety shall always be compared with other information and observations. © 2012 CMP