The busiest day in the cruise season

CMP passed the test when six cruise ships arrived in Copenhagen for one-day visits

The cruise season had hardly begun before CMP was facing the busiest day of the season on 4th June – six cruise ships arriving in Copenhagen at the same time.

CMP was visited by “MSC Poesia”, “MSC Orchestra”, “Costa Luminosa”, “Rotterdam”, “Emerald Princess” and “Norwegian Sun”. An impressive range of attractive vessels that docked on a wonderful summer’s day. That meant lots of passengers, lots of luggage, buses and taxis and a logistics team from CMP who had to do their best.

“We had 100 people at the port at the same time, and it went really well. We were prepared, and our own employees and all our partners – incoming bureaus, the airport, bus and taxi companies – they all knew that it was going to be a big day, so everyone was on their toes to do their best. Of course, it also helped that the weather was on our side,” says Verner Hansen, Cruise Terminal Manager, CMP.
Five of the ships were at CMP for turnaround, and this put extra demands on baggage handling to and from the ships, as well as between the port and Copenhagen Airport. The ships were split, with four at Frihavnen, three of which were changing passengers, and two at Langelinie, both of which were changing some passengers.

“Due to the five turnarounds, we had around 23,000 passengers passing through the port, and our employees handled 35,000-40,000 pieces of luggage between the ships and the buses and taxis,” says Verner.

The record on 4th June is a good example of the development in cruise ships experienced by CMP. Copenhagen has never been so popular with cruise lines and passengers, and with 368 arrivals – an increase of 20 per cent – 2011 is a new record year.

“We will be visited by 770,000 passengers and 200,000 crew this season. Copenhagen has become the preferred turnaround destination in Northern Europe, and this is no small thanks to the excellent product developed by us and our partners at Cruise Copenhagen Network,” says Arnt Møller Pedersen, General Manager Cruise, CMP.

However, success requires that CMP continuously works on developing the product, and the new 1.1 km quay facility currently under construction in Copenhagen will be a huge improvement.
“We are looking forward to using the new cruise quay at Nordhavn from 2013, so we can offer passengers and cruise lines even better conditions,” says Arnt.
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